During my time at Universal Robots, industry-wide discussion centered around Industry 4.0. Coined by Siemens, Industry 4.0 is about using information technology to optimize production processes and flows. The ultimate goal is the “lights out” factory – one that produces products around the clock without the need for humans.
It seemed to me, however, that Industry 4.0 thinking misses the point of manufacturing: creating value for the customers.
The problem with focusing too much on optimization and cost reduction is that it will actually mostly kill profit margins over time.
Focusing on building value with customers – through the creation of premium, unique products for which consumers will pay more – allows you to increase profits over time, as well as grow your business and thus hire more people.
A new way of thinking: Consumers’ need for unique products
Industry 5.0 is the term I created to describe this idea of looking beyond cost reduction to focus on creating value. It’s human ingenuity that creates the machines that solve real problems. Only humans can tap into what other humans value and desire – machines can’t know what we think or want because they only do what we tell them to.
While the idea of Industry 5.0 embraces handcrafted products or adding the human touch to processes, it’s not a path back to pre-Industrialization.
For example, automation and all its benefits is necessary when creating vehicles. Building each vehicle by hand would result in low-quality, high-cost cars. We need automation to produce standard quality levels and to produce the vehicles efficiently and with less wear and tear on the human body.
Industry 5.0, however, recognizes that while consumers want a well-made industrial quality product, they don’t want a stock product. They want to buy something that makes them feel special, that expresses who they are as people, and they’re willing to pay premium for such products.
Manufacturers who easily and quickly modify their production lines using flexible automation such as collaborative robots to adapt to a changing market and/or consumers’ preferences will win.
We saw this truth play out time and again at Universal Robots. The small companies that purchased our robots ended up hiring more people. At first thought, it’s somewhat counter intuitive that more robots also mean more people, but at second thought, it makes perfect sense. The more efficient a company became due to using automation, the more it grew and the more people it needed to do the increased amount of work. As businesses thrive and grow, they hire more people.
Man and machine working together
The fallacy with Industry 4.0 is that you simply can’t remove low-skilled people and replace them with machines. Not only does it lower morale across the company, but it also eliminates years of product knowledge and craftsmanship that the line workers have.
Experienced workers know the materials, the processes, and the little tricks to creating value for a company. Ask any factory worker for an idea on how to improve a process and he or she will come back with multiple ideas.
It’s these people that need automation to free them from the drudgery of working like a machine so they can implement their value-creating ideas instead.
Where Industry 4.0 is about automating everything and removing humans, Industry 5.0 is about keeping the lights on and combining humans and machines on the factory floor.
Once a factory moves to “lights out,” value creation ends. Products become a commodity and the race to the bottom begins. While a company can squeeze out profits for a short while, in the long term it loses because consumers will move on to the premium products.
It’s the premium products with their unique “cool factor” that become the cash cows. The more consumers understand a product has the “human touch” added to it, the more they’re willing to pay for it. Consumers can sense how much passion and love goes into a product – whether it’s organic bedding, “build your own” vehicles, or artisanal food products.